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Service Options

ADDITIONAL WEIGHT  All base rates include five pounds at no additional charge and truck calls include a skid of 500 pounds.

CALL BACK  If you wish to be notified when no one is available to receive your package, simply chose this option. A Premex representative will call you regarding your additional instructions. Additional delivery charges may apply depending on your instructions.

COD  We offer COD delivery and pickup service.

EXTENDED DELIVERY AREA  We offer special delivery services outside stipulated delivery areas. Please allow extra time for these trips. Time is calculated at one hour plus 1.5% of distance to be travelled. Example: if distance is 200 km: 200 x 0.015 = 3 + 1 = 4 hours.

INSURANCE  We offer insurance on shipments valued at under $10,000.

LABELLING  Too busy to put an address label on every package? We will gladly do it for you for a minimal fee.

NO SIGNATURE REQUIRED  This option authorizes Premex to leave the package at the door without obtaining a signature. If this option is not requested, the package will be returned to the sender. (additional charges apply).

OFF-HOUR DELIVERY  Off-hour delivery is offered after 6pm and before 8am, during the week, on weekends and on holidays.

REDIRECT  If no one is available to receive your package and you requested a CALL BACK, you may conveniently redirect the delivery to a second address.

RENDEZ-VOUS  We will gladly make a delivery at a specific time on appointment during regular working hours.

RUSH PICKUP  Offered for those requiring pickup in less than the stipulated delay.

SPECIAL HANDLING  This service allows you to send skids to any location without a loading dock. Skids will be manually unloaded box by box.

SPECIAL REQUESTS  For deliveries requiring time restrictions but not qualifying as appointment calls.

TAILGATE  Tailgate trucks are available upon request.

WAITING TIME  If your package is not ready when our driver arrives, we will gladly wait for up to 5 minutes at no extra charge. If you wish our driver to wait longer, a per minute fee will apply.

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