Les Messageries Premex Courier inc. 

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FAQ

Before delivery by Premex, please be sure to prepare and label your packages by following these simple guidelines.

Packing  Whenever possible, use a new box. The more times a box is used, the more it loses its original protective qualities, so a previously used box may not adequately protect your shipment.

If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Remove any labels and all other shipment markings from the box to avoid confusion.

Labelling  Clearly indicate on top of the package the recipient's complete address and the name of a person to contact.

Stationery   Premex supplies various stickers to help you indicate the type of service for delivery (Superfly, Tranquillity or Buzz). These stickers are to be placed directly on the package or envelope.

On the sticker must be written a 7 digit Control Number (which is given to you when placing a call). This number enables us to clearly identify the package and the courier involved.

Plastic bags and cardboard envelopes are also supplied by Premex free of charge.

Click here to order your stickers and envelopes.

Medical supplies  Premex provides safe and rapid transport of medical supplies. These include medication, blood, organs,... For more information, please contact Premex.

Prohibited objects

• Alcoholic beverages
• Animal skins (non-domesticated)
• Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver)
• Dangerous goods/Hazardous materials
• Firearms
• Furs
• Ivory and ivory products
• Live animals
• Money and negotiable items
• Perishable goods
• Plants
• Pornographic materials
• Seeds
• Tobacco and tobacco products
• Unaccompanied baggage.

Premex reserves the right to refuse or suspend transportation of any package which does not set out contact details for shipper and receiver and of goods which, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labelled in a manner suitable for transportation and accompanied by necessary documentation.